Emma Taylor (CeMAP)
I am Emma Frost, I have been a Mortgage and Protection consultant since 2006.
I am currently based in our Trinity Head office in Welling. However, I also have clients in, West Wickham, Selsdon, Bromley, Croydon and surrounding areas.
I started off at Countrywide and worked there for 11 years until venturing into Self Employment with Trinity Finance.
Countrywide taught me a lot about Customer service and the ‘journey’ that you as a client go on, therefore I feel my biggest strength as a consultant is communication. I believe It is my job to make the process as stress free as it can be for you, keeping you up to date with what is going on at each stage. This may seem un important at the start, but speaking to clients that have not had this in previous transactions, they find communication being the most important part of the whole process.
I have worked in both the highs and the lows of the market and over the 12 years I have been in this industry I have managed client’s mortgage through both of them. I am pleased to say I have retained a high percentage of my clients and will continue to do so until they become mortgage free (the dream).
There is probably not a financial transaction that I have not come across, and if it is something new and a bit quirky I would love the challenge to help out.